| Modem Light |
Status |
Problem |
Solution |
| Power |
Solid Green |
None |
N/A |
| Off |
No power |
Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch. |
| Cable |
Slow
Flashing |
searching for cable connection |
Verify all cable connections and try resetting the modem. If cable is OK and modem reset doesn't work, contact Customer Support
|
| Fast Flashing Modem |
searching for cable connection |
If this is a new modem or a replacement modem, you must contact Cox with your MAC address Click Here. If there are several MAC addresses on the modem, please use the “HFC” or “RF” MAC address. View Mac address Label |
| Off |
No connection cable Connection |
Verify all cable connections and try resetting the modem. If cable is OK and modem reset doesn't work, contact Customer Support |
| PC |
Solid Green |
None |
Successfully found the computer through an Ethernet connection. |
| Off |
No Ethernet found |
Verify Ethernet cable connections, the TCP/IP settings and the NIC. You might need to reinstall the NIC drivers. If this does not resolve the issue, contact Customer Support |
| Data |
Flashing Green |
None |
Modem is transferring data. |
| Test |
Off |
None |
Modem is functioning correctly. |
